WIFI For Business Wireless Internet » Call

using my cellular one Blackberry to make call over WiFi?

admin — Wed, 27 Apr 2011 04:01:40 +0000

I heard that I can make phone calls without using my minutes, using the WiFi. is there some software I need to install? can I use it to make calls overseas?
thanks,

Which phones have wifi, GPS, sip call capabilities?

admin — Fri, 23 Apr 2010 11:58:55 +0000

Can you tell me the phones that have these features?

I also want to know does all the phones that has wifi feature supports sip call, either by embeded sip program or installing a softphone program.

Thank you.

How do I set up a system that allows my security system to call out wireless?

admin — Wed, 10 Mar 2010 05:58:03 +0000

I want to set up my security system to call out wireless to the monitoring center, at the moment it is calling out on a landline which I want to disconnect, I know I need a voip router connected to my security system but how does the computor or modem receive the signal and how does it dial out?

What is the best commercial service to call to set up a wireless network for a laptop?

admin — Wed, 03 Feb 2010 18:11:43 +0000

I bought a Dell Latitue CPX H500Gt laptop from EBay and have a Linksys wirelessG WRT54G router and can’t get it to conncect to my DSL line. Who do I call and don’t say ghostbusters.

Ip Softphone Scraping Increases Call Efficiency

admin — Sat, 09 Jan 2010 04:28:59 +0000

As remote IP Soft Phones become more common and more popular, one feature stands out as a user favorite. Scraping. Scraping is the ability to highlight a telephone number on your computer or laptop screen, whether it appears on the web, a document, or in a program, right click on the highlighted number, and have the telephone number dialed automatically for you automatically!
Traditionally, the IP Softphone has been viewed as a very limited application. Send one home loaded on a laptop for the office worker who needs to work from home a day or two here and there, and they can stay connected to the office. While remote, they maintain all the features of the main office telephone system without the pain or cost of lugging an IP telephone handset back and forth to the office. Remote workers can even have line appearance on the telephone system, so office coworkers know when and if they are available.
The problem has always been how inefficient IP Softphones are at dialing outbound calls. Who wants to have to point and click their mouse at an onscreen dial pad to dial out a 10 digit number? It was so inconvenient, that the calls just didn’t get made. Depending on the industry, if the calls weren’t being made, then work just wasn’t getting done. If the work isn’t getting done, then all of the benefits of remote working go out the window.
Enter the IP Softphone with scraping capability. Remote users can now dial outbound calls from their laptop or PC via IP Softphone using only their mouse to highlight the desired number to call. Simply right click on the desired number (With most Softphone applications), and the Softphone will dial and connect you to your number!
The application has been so successful and easy to use that remote workers now prefer the IP Softphone over the more traditional IP handset. Instead of pointing and clicking to dial a number, a quick swipe of the computer mouse now has you connected! In addition, you can operate on a simple soft VPN connection back to the office vs. the more expensive recommended router and static IP address connection for IP handsets.
Some call centers that previously deployed traditional handsets with headsets now only deploy IP Softphones and headsets connected to their computers. While working from a database for their outbound calls, the system either dials the numbers for them, or they are able to highlight the desired numbers and dial. For inbound operations, a simple click of the mouse answers the call, so no handset is really needed. All other features normally associated with the traditional handset are also available on the IP Softphone, so all employees retain the ability to transfer, hold, conference, send calls to voicemail, record calls, etc. The cost of IP Softphones compared to traditional handsets is dramatically different, so for the right applications, not only are they more efficient, they are more cost effective.
Sales applications are booming. Certain fields make tremendous use of the internet as a powerful prospecting tool. Imagine the efficiency of click and dial vs. looking back and forth at the number you are researching while changing screens, pointing and clicking, etc, in order to complete your call. Whether you are calling from a database, document, or via the internet, a tremendous amount of additional calls can now be made via Softphone. Check with you telecommunications professional to see if IP Softphone applications are a fit for your business.

Call Center Software – Does My Business Need It?

admin — Wed, 23 Dec 2009 17:49:05 +0000

Ten years ago most businesses would not have considered owning call center software for their business telephone system unless they had a true call center environment. The cost was absolutely prohibitive for any other application, but with recent technology advancements it’s now time to ask, “Should I be using call center software for my company?” The financial case for doing so is overwhelming in several new market niches.

The definition and the perception of what a call center now is has dramatically changed in the last ten years. It is no longer just the large outbound telemarketing rooms or the huge inbound customer service centers that qualify. Many small call centers are essential profit centers for their companies, and many others are classified as “non income producing” overhead that are absolutely vital to their smooth operation and business model.

But how do I know if am running at peak efficiency? How do I know if I am understaffed or overstaffed? How do I know who is producing and who isn’t? Are my customers as happy as they should be? Do I really need a full time person to manage a small operation? Not knowing the answers to those questions could cost a company dearly.

When you take a closer look at what call center software reporting and management tools can cost effectively bring to an organization, a whole new set of questions come to mind.

How long do my customers REALLY wait on hold? Are my reps picking up in a timely fashion?

What are the most calls in cue that I get at one time?

How many or what % of abandoned calls do I have?

Do I lose calls due to excessive hold times?

What is the average length of call?

How long does it take to “wrap up a call?”

Who has the longest average call length? My best agent or worst? Why?

How do I know if I am properly staffed?

How do I know if my call center has trouble?

How do I solve it?

These are questions only large call centers with proper management tools could have answered in the past. With new cost effective technology, more and more businesses are looking to software solutions to streamline their operations and answer the essential questions that can differentiate them from their competition.

The person that is answering the phone or placing the call for a company costs much more than the actual call itself, so it is imperative to understand how one’s resources are being allocated. Being overstaffed one person could pay for software many times over in a single year. Being understaffed could be costing a company a tremendous amount of business and repeat business because of frustration and substandard service levels.

If the axiom holds true that “I can’t manage what I can’t measure,” being able to measure the business KPI (Key Performance Indicators) is essential. Here are some additional questions businesses use to consider if Call Center Software would be a benefit to their operation:

If I could recruit talent elsewhere in the country without the additional office space or overhead, yet maintain the same management tools and quality of service, would it be beneficial?

Is there an associated cost per customer? (Knowing this will help justify my ROI)

Do my clients know about additional services and products I am offering? Would a message playing while they are in cue be appropriate to create awareness and upsell?

Are there highly profitable new products I want my clients to know about?

Is measuring outbound sales call volume important?

What happens if I lose my best agent because they are frustrated with my infrastructure or processes?

How much does it cost me to train a new representative?

How will that affect my operation?

How much does it cost me to lose a client?

How much does it cost me if I lose my biggest client?

What is my actual call volume?

How good of a job does the person answering the phone do? Can I record their calls for verification and training purposes?

Are per minute toll free number charges attached to inbound calls? If I can reduce my average length of call and hold time 20% per call, would that assist customer satisfaction and cost control?

Are my representatives able to visually see, as well as management, exactly how they are performing in comparison to their peers via an electronic wallboard? Would that be beneficial?

What, if anything, do my customers complain about? Is it possible that other customers have the same complaint? How do I solve it?

If you have ever asked any of those questions or really need to know the answers to them, a telecom software solution may be right for your company. As a guide, always ask if the cost of not knowing the answers to those questions outweighs the cost of the software solution itself. As always, it is recommended you consult with your telecommunications professional to assist you in your search, as there are many options.

Steve Norris is a Texas based Energy” target=”_blank”>www.energyretrofitters.com”>Energy Efficient Electrical Contractor and Telecommunications Broker for over 80 carriers nationwide. He specializes in hardware solution for multi-location business with advanced infrastructure needs. Over 90% of his clients are able to implement a new Fort Worth Business Phone System without increasing their budget with TeleTAP.